Faq

Retail Faq's

Clip-in Hair Extensions

• What are clip-in hair extensions?

  These types of hair extensions are the perfect solution if you want to stay free of any permanent bonding, as well as quick and easily to apply wherever you may be. You can attach and remove them yourself in a few easy steps and blend them comfortably with your own hair, and add volume and length. Clip-in hair extensions are also the most affordable option for natural, healthy and fabulous looking hair.

• How do I attach them to my own hair?

  Hair Extensions by Monica come in separate wefts with small snap clips that you can attach under your hair. The clips are designed for complete security and virtual invisibility, which means that your extensions are super safe to wear and nobody will ever know but you!

• How long does it take to clip in my extensions?

  You will be able to put in your extensions in less than 5 minutes, and take them out in a fraction of that time. With practice comes experience, so you should master the technique in no time!

• How long does my hair need to be for these clip-in extensions?

  The rule of thumb for this one is about 6 inches for good security and a natural look.

• How long will the extensions last?

  Hair Extensions by Monica are top quality human hair, so they have the longest lifespan on the market. Treat them carefully and they will last 6-8 months. They will need replacing sooner if you use harsh products or don’t wash them regularly. The better you take care of them, the longer they last.

• What clips do you use for the extensions?

  Our clips have secure rubber grips. They are light and small, so they will remain virtually undetected under all that gorgeous new hair.

Order & Payment

• My color is out of stock, when will I be able to order?

  Some colors sell faster than others, so it is not uncommon for our stock to run out from time to time. However, we do our best to re-stock every 1-2 weeks, so your wait is reduced to an absolute minimum.

• Where else can I buy hair extensions by Monica?

  Hair Extensions By Monica can only be bought at hairextensionsbymonica.com. If you do find what seem to be our products on any other website or shop, please contact us immediately. QuantX, LLC dba Hair Extensions By Monica is a registered US company and anyone using it without permission will be prosecuted.

• What are the payment methods you accept?

  We accept payment by any major Credit Cards and PayPal. Just make sure you choose the right option at check-out.

• How safe is processing your payment?

  Your privacy matters to us and we value it. Therefore we are committed to protect it. We have a fully secured payment gateway system. Your credit card details are not stored on our server. However, there is an option to save your credit card details for future payments. If you choose to leave your details with us for future transactions, your credit card information will be processed and stored on our Fully Secured, PCI compliant stripe server.

Delivery, Return & Exchange

• Is shipping free?

  Yes, insured & trackable shipping is free on any order size, with no extra cost!

• How long does shipping usually take?

  Shipping times will vary depending on location. Delivery is done through USPS Priority Mail and takes 3-5 business days.

  Please wait for these intervals to pass before contacting us about your delivery, as we will not be able to conduct any investigation at this stage. We promise your patience will be highly rewarded.

• Can I return or exchange my purchases?

  If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 3 days of carrier confirmed delivery. It’s totally WORRY-FREE!

  For more detail, please go through our Return & Exchange Policy.

• How safe is processing your payment?

  Your privacy matters to us and we value it. Therefore we are committed to protect it. We have a fully secured payment gateway system. Your credit card details are not stored on our server. However, there is an option to save your credit card details for future payments. If you choose to leave your details with us for future transactions, your credit card information will be processed and stored on our Fully Secured, PCI compliant stripe server.

Wholesale Faq's

Professionals

• Do you offer extra discounts on bulk orders?

  Yes, Absolutely! The more you buy, the more you save. You can get up to 25% off the base price.

• What kind of packaging do you offer?

  Custom packaging & branding requires at least a $5k order. The cost of packaging depends upon volume and type of material you use.

• How does a Text order work?

  After working for years with salons and stylists, we have some insight. We know that ordering online might not be your thing. So in order to give you a better shopping experience, we make it easier for you to place your order or return / exchange it. All you need to do is text us the details at 321-351-4247 and we will handle it all. You can even apply for a salon and stylist account by just texting your name, email, salon name, address and phone number.

Tape-in Hair Extensions

• What are Tape-In Extensions?

  The best way to explain how the Tape-In extensions look like is to describe how it functions. Clear double sided medical tapes are used to bind together the Tape-in Extensions. The extensions have a ‘peel and stick’ method of functioning and are pre-taped.

• How do Tape-In Extensions work?

  Tape-In Extensions works quite easily. Two strips are required to make one extension bond. These Tape-In Extension wefts are applied in clean even rows.

• What kind of hair is suitable for Tape-In Extensions?

  It is suitable for all hair types. However, finer hair needs closer attention as it does not have a lot of time between adjustments.

• How long do Tape-In Extensions last?

  With proper care, tape-in hair extensions should last for about 6-8 months.

• For a full head, how many packs of hair extensions are required?

  A full head of hair usually takes 2 to 3 packs of Tape-In Hair Extensions, depending on volume, length and texture. Tape-In packs include 20 wefts per pack. When deciding on how many extensions for your client, you need to take into account the current length and thickness and the desired hair length your client wants and you want to achieve.

• How often will I need to get my extensions adjusted?

  An adjustment is recommended only after 2-3 months.

• What hair is used for the extensions?

  Hair Extensions by Monica are made in India, have little to no tangle and shedding and the color can be changed to any dark or light color including #613 & #60. Not only does the hair stay healthy and look perfectly natural, but it can be styled with a variety of tools and can truly be treated as your own.

• Can I place my order over the phone or via text message?

  Of course, just text us at:321-351-4247 or call us at:407-508-6542.

Wefts

• For a full head, how many bundles of weft hair extensions are required?

  The length of the hair determines the number of bundles required, especially to render it for a fuller look. For 8-14 inches, 2 bundles are needed; for 16-22 inches, 3 bundles are needed and for 24-30 inches, 4 bundles are needed.

  Weft hair is an ideal choice when you want thickness, ease of styling and at the same time, you want the hair extension to offer a realistic look. This is a ‘tried and true’ form of extension which allows for a wearable, natural looking hair style to be projected.

Wholesale Orders & Payment

• Can I order custom lengths, colors or textures?

  YES, custom lengths, colors or textures are available on request. Just text us at:321-351-4247 or call us at:407-508-6542.

• How can I get financed for my purchases?

  You can choose the Paypal credit payment method during checkout and get interest free credit (if paid in full in 6 months on purchases of $99 or more.) This offer is subject to the terms and conditions of Paypal that can be viewed during checkout.

• How safe is processing your payment?

  Your privacy matters to us and we value it. Therefore we are committed to protect it. We have a fully secured payment gateway system. Your credit card details are not stored on our server. However, there is an option to save your credit card details for future payments. If you choose to leave your details with us for future transactions, your credit card information will be processed and stored on our Fully Secured, PCI compliant stripe server.

Wholesale Delivery, Return & Exchange

• Is shipping free?

  Yes, insured & trackable shipping is free on any order size, with no extra cost! However, international shipping may be subjected to import duty, customs clearance fees or other charges. All these charges, including return (domestic or international) shipping are to be borne by the buyer.

• How long does shipping usually take?

  Shipping times will vary depending on location and order size. Delivery is done through USPS Priority Mail and takes 3-5 business days. For custom colors, textures or lengths, it may take 7-15 days.

  Please wait for these intervals to pass before contacting us about your delivery, as we will not be able to conduct any investigation at this stage. Your patience will be highly rewarded, we promise.

• Can I return or exchange my purchase?

  If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 3 days of carrier confirmed delivery. It’s totally WORRY-FREE! On order over $500, a 5% restocking fee will be applied. For wefts, custom, pre or bulk orders, refund will be given in the form of store credit. All of our products cover with transit insurance, and Incase product is damaged during transit (dead on arrival /DOA), compensation or refund is subject to shipping company policies.