Returns & Exchanges

All returns and exchanges must be in accordance with our Policy, Terms & Conditions. If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 5 days of carrier confirmed delivery. It’s totally WORRY-FREE!  If more than 5 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged. Additionally, items on final sale or clearance and any product not in original, unopened condition. NO exceptions. 

 

To initiate the return/exchange process just mail us at return.exchange@hairextensionsbymonica.com

Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.  All returns must comply with these guidelines and will undergo a quality inspection upon their return. Upon approval of the return, our customer service will contact you directly via email to resolve the refund/ exchange or store credit issue. 

 

For Wholesale Customers

All returns and exchanges must be in accordance with our Policy, Terms & Conditions.Wefts and custom orders are not subjeted to exchange or refund. All of our products cover with transit insurnace and  Incase product is damnged during transit (dead on arrival /DOA). Compensation or refund is subjected to shipping companiey policies. 

If you are not  satisfied with your purchase, we will gladly accept your unopened item in its
original packaging for exchange or store credit or refund within 5 days of  delivery. It’s totally WORRY-FREE!

  • If more than 5 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged.
  • Additionally, 3% restocking fee will be applied on order over $500 & shipping charges are not refundable.
  • To initiate the return/exchange process just mail us at wholesale@hairextensionsbymonica.com
  • Please note that the returned item is your responsibility and you are responsible for all return shipping charges.
  • We therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise.
  • We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us.
  • Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.
  • All returns must comply with these guidelines and will undergo a quality inspection upon their return.
  • Upon approval of the return, our customer service will contact you directly via email to resolve the refund/ exchange or store credit issue.