Returns & Exchanges

All returns and exchanges must be in accordance with our Policy, Terms & Conditions. If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 5 days of carrier confirmed delivery. It’s totally WORRY-FREE!  If more than 5 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged.

To initiate the return/exchange process just mail us at return.exchange@hairextensionsbymonica.com

Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.  All returns must comply with these guidelines and will undergo a quality inspection upon their return. Upon approval of the return, our customer service will contact you directly via email to resolve the refund/ exchange or store credit issue. 

For Wholesale Customers

All returns and exchanges must be in accordance with our Policy, Terms & Conditions. Wefts and custom orders are not subjected to exchange or refund. All of our products cover with transit insurance and  Incase product is damaged during transit (dead on arrival /DOA). Compensation or refund is subjected to shipping company policies. 

If you are not  satisfied with your purchase, we will gladly accept your unopened item in its
original packaging for exchange or store credit or refund within 5 days of  delivery. It’s totally WORRY-FREE!

• If more than 14 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged.
• Additionally, 10% restocking fee will be applied on order over $500 & shipping charges are not refundable.
• Refund or return is not applicable on first bulk order via pro plan subscription.
• To initiate the return/exchange process just mail us at wholesale@hairextensionsbymonica.com
• Please note that the returned item is your responsibility and you are responsible for all return shipping charges.
• We therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise.
• We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us.
• Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.
• All returns must comply with these guidelines and will undergo a quality inspection upon their return.
• Upon approval of the return, our customer service will contact you directly via email to resolve the refund/ exchange or store credit issue.

Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of Florida and you submit to the non-exclusive jurisdiction of the state and federal courts located in Florida for the resolution of any disputes.

Disclaimer of warranties

Your use of this website and/or products are at your sole risk. The website and products are offered on an "as is" and "as available" basis. Quantx llc expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. ("products" include trial products.)

Without limiting the generality of the foregoing, quantx llc makes no warranty: That the information provided on this website is accurate, reliable, complete, or timely. That the links to third-party websites are to information that is accurate, reliable, complete, or timely. No advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein. As to the results that may be obtained from the use of the products or that defects in products will be corrected. Regarding any products purchased or obtained through the website. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Limitation of liability

Quantx llc entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. Quantx llc will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or any lost profits you allege. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.